What is the coronavirus?

According to the World Health Organization (WHO), Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.  

What effect has the coronavirus had on China so far?

Sourced from the National Health Commission of China and districts’ Health Commission, as of 12:53 on January 26, the number of confirmed cases of new pneumonia was 2005 cases, and others including 2684 suspected cases, 56 died cases, and 49 cured cases.

What impact does the coronavirus have?

Starting at 10 o’clock on January 23, the central Chinese city of Wuhan and surrounding cities such as Ezhou, Xiantao, Qianjiang, Huanggang and Jingmen have announced the suspension of urban bus, subway, ferry, and long-distance transportation, and temporarily closed airports and train stations, highways, and other exit corridors to prevent the spread of new coronavirus in Wuhan. Influenced by this, transportation all around the country have been partially or totally shut down, which causes almost all workers and employees to be unable to return to factories and companies to work, meaning that these factories and companies can’t return to normal operation.

How does this coronavirus affect the status of your order?

  1. Products cannot be transported by logistics companies. Only medical supplies can be normally transported in such a situation that logistics staff are on holiday and cities’ transportation is blocked. Without logistics companies, parcels are not able to be shipped to their destination even if suppliers and our warehouses have the product in stock. 
  2. Companies like ours that ship from China to our international customers cannot provide complete and excellent services for customers. As required by the government, our warehouse staff cannot return from the Chinese New Year holiday to process orders as usual on Jan. 31th. If the severe situation cannot get better in the following days, our warehouse employees will not be able to return to work from their hometown, let alone processing customers’ orders because many villages in China spontaneously block the ways in and out of villages.
  3. Because the Wuhan Coronavirus is still expanding, the Chinese local government has shut down most facilities to keep safety. So there will be a delay if you placed your order between January 21 and today. Our order fulfillment team in China will not be able to start shipping orders earlier than Feb 9th. 

Is there a real risk that the parcels coming from China will cause the transmission of the coronavirus?

Postal parcels can be contaminated if there is direct contact and friction between a sick person and the parcel or contaminated with spray or secretions from an infected person. But the virus cannot live under external conditions (outside of living objects) for more than a few hours at best and then is destroyed by environmental factors. Therefore, parcels will not pose a threat to the recipients, because they will take weeks to arrive.